cfelicia

well the normal me every night if theres a shift is that ul see me answering phone calls… well every phonecall is different from the other…

imagine, i had answered a call last time and the person im talking to again asked for my name, so i said my name is cristina… then he said… "did u know that my ex-wife’s name is also cristina?" (what?) well of course i dont know what to react… then also 1 time, when i asked the caller for the e-mail address for her application… when she gave the e-mail  add its similar to a cartoon character… then she stop… (Oh my God, she might be mad…. ) then puff…. to my surprise she laughed…. hehehe 

there are also times u also learn from some of them… like the old lady i have spoken to, because on the product she called for il be asking some questions about diabetes… because usually if ur diabetic ul take blood samples from ur finger tips… she told me shes having trouble because she works as a encoder so for a time she wasnt able to go to work coz of her diabetes… then she made me think… what if i was in her place.. its really hard especially thats her work…

thn also way back last year a caller asked where i am… then of course il giv our given script for that but they insist ok "im originally located at Manila Phils…" then he was soooo amazed bacuase of the technology of offshore call centers… then he asked what time is it? then i answered… "ah … sir… its 2am in the morning here at manila…" then more amazed that he said ur awake 2am in the morning? hehehe well just to say its all in a days work… or maybe i mean ol in a evenings work…. hehehe

no person are the same on every call….

sorry for the late update…

since august, we have been distributed to three diffrent teams… now im with team thunderbolt… were 7 from carlsbad. so we meet new friends… buti nalang kasi akala ko mahirapan ako makapagkaibigan sa kanila… di pala kalog din pala ang mga new team mates namin… ung iba nasa team grand canyon… andun sila heide, ice, reynan and of course the ever magandang "diyosa" hehehe si tina…. and on the third team is team alcatraz they on the swing shift so its from 5am to 2pm (i think…) andun naman sila ate vi, tine, diane, dad and chris… nakakamis lang ung carlsbad team lalo na pagnagbibiruan kami…. pero ika nga… life goes on… accept changes coz once u accept changes only from then on… ul learn and be able to thank new things…